Info

FAQ



Q: Are you going to sell sewing patterns for the Star Trek women’s uniforms? When?

A: Yes! We’re hoping to release a full line over the next year or so. Sign up for our Star Trek Costume Guide newsletter and be the first know when they're available!


Q: Do you have any of [insert costume here] in stock?

A: Unless specifically noted on a listing, no. If you need one soon, let us know – we may be able to do a rush order for you.


Q: Can you make [costume] from [movie]?

A: This depends on the individual costume and how screen-accurate you want it to be. Contact us and we’ll discuss it with you!


Q: Do you take commissions for Star Trek uniforms made from your patterns?

A: No. If you don't sew and/or aren't interested in making your own uniforms, we recommend hiring a local tailor/costumer/seamstress to make one for you using our patterns and tutorials.


Q: Can I send you a clothing size instead of measurements?

A: Preferably not. Our costumes aren’t based on store sizes, which vary some from brand to brand anyway, especially for women’s clothes. If you absolutely cannot get measurements for some reason, we can estimate for some costumes based on a person’s store size, but it’s less likely to fit well and we don’t do returns for sizing problems unless the error was our fault.


Q: What is your return policy?

A: You can view our payment, shipping, and return policies below.



COMMISSIONS


If you’re interested in a custom commission – whether it’s an altered version of one of our designs, a costume you designed yourself, one inspired by a movie, or something else – you can contact us by e-mail, on Facebook, or our Etsy shop.

Prices vary drastically depending on the garment, materials, details, etc. We’re willing to work with your budget to try to find something you can afford, but please don’t contact us expecting Halloween store prices. Our garments are high-quality and some take many hours of work using skills we’ve invested years of time, money, and research developing.

The time it takes to create a costume also varies, anywhere from a few days to a couple of months, and depends partly on how many orders we have at a given time. Let us know when you need it and we’ll let you know if we can meet your deadline.

The garment(s) will be custom fitted to you, so we will need your measurements. We may ask for more detailed measurements depending on the garment, but we can give you a more accurate quote if you send these with your inquiry: chest, waist, hips, and height.

Thank you for your interest!



POLICIES


Payment
If payment is not received within two days of purchase, the order will be canceled and the item relisted. Made-to-order purchases will not be commenced until payment is received.

Order cancellation requests must be made within 24 hours of order placement.


Shipping
All orders are shipped ASAP. Please contact us before ordering if you need it by a certain date! 

We are not responsible for packages lost or damaged during shipping. Shipping insurance is available as a separate purchase from our shop.

International customers are responsible for any customs fees. We do not offer refunds for items sent back to us due to unpaid customs.


Refunds and Exchanges
Order cancellation requests must be made within 24 hours of order placement.

Please take your measurements carefully (and double-check!) to ensure accuracy. We do not accept returns for garments that don't fit due to inaccurate measurements.

Made-to-order items (and shipping costs) are non-refundable, but customer satisfaction is extremely important to us! If you are unhappy with your purchase, please contact us and we'll do what we can to help.

No comments:

Post a Comment